Return Policy

Return Authorization Required

All returns require prior approval from Barcode Trading Post before items are shipped back. Returns submitted without authorization may be refused or delayed during processing.

Standard Return Window

Unless otherwise stated in writing, eligible items may generally be returned within 15 days of delivery. Return eligibility may vary depending on the product type, condition, configuration, and whether the item was new, refurbished, used, repaired, or special ordered.

• Products must be returned in the condition received.
• All accessories, cables, manuals, and packaging should be included.
• Missing items may reduce refund eligibility.
• Damaged or altered products may not qualify for return.

Refurbished and Used Equipment

Many products sold by Barcode Trading Post are refurbished, used, off-lease, discontinued, or legacy barcode hardware. Cosmetic wear may be present and does not automatically qualify the product for return.

Customers are encouraged to confirm hardware compatibility, interfaces, software requirements, print resolution, and network requirements before purchasing.

Non-Returnable Items

The following items may be non-returnable unless otherwise approved in writing:

• Special-order products
• Custom-configured hardware
• Software licenses
• Opened barcode labels or ribbons
• Electrical parts and printheads
• Products damaged after delivery
• Repair labor and diagnostic services

Repair Services

Repair-related charges including labor, diagnostics, troubleshooting, evaluation fees, and shipping costs may be non-refundable once work has started.

Barcode Trading Post will make reasonable efforts to identify equipment issues, but some problems may be intermittent, environmental, or not repeatable during testing.

Restocking Fees

Approved returns may be subject to restocking fees depending on the product condition, packaging condition, missing components, or manufacturer return policies.

• Returns with damaged packaging may incur additional fees.
• Missing accessories or damaged items may reduce refund amounts.
• Custom orders may not qualify for refund.

Shipping Responsibility

Customers are responsible for safely packaging returned items to prevent shipping damage.

• Customers are responsible for return shipping costs unless otherwise approved.
• Barcode Trading Post is not responsible for damage caused by insufficient packaging.
• Insurance is recommended for high-value shipments.

Incorrect or Damaged Shipments

If an item arrives damaged or incorrect, customers should notify Barcode Trading Post as quickly as possible after delivery so the issue can be reviewed and resolved.

Refund Processing

Approved refunds are generally processed back to the original payment method after the returned product has been received, inspected, and approved.

Processing times may vary depending on payment providers, banks, product inspections, and manufacturer return timelines.

Exchanges

In some situations, Barcode Trading Post may offer replacement hardware, refurbished replacement units, or product exchanges instead of refunds depending on inventory availability and product condition.

Legacy and Discontinued Hardware

Many customers purchase discontinued barcode hardware because replacement models may require operational changes or software updates. Customers are responsible for confirming compatibility with existing systems before purchase.

Warranty-Related Returns

Warranty claims are subject to the specific warranty terms provided at the time of sale. Damage caused by misuse, environmental conditions, improper installation, unauthorized modifications, or shipping damage may not qualify for warranty coverage.

Policy Updates

Barcode Trading Post reserves the right to update this Return Policy at any time without prior notice. Updated versions will apply to future purchases and transactions after publication.